home > FAQS
FREQUENTLY ASKED QUESTIONS
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What types of equipment do you offer for hire?
We offer a wide range of catering and event equipment including tables, chairs, linens, dinnerware, glassware, serving utensils, food warmers, and more.
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How do I place an order for equipment hire?
You can place an order by contacting us through phone, email, or our website. Our team will guide you through the process and assist you in selecting the right equipment for your event.
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What is the duration of the hire period?
The hire period typically ranges from one day to several days, depending on your needs. We offer flexible hire periods to accommodate different event durations.
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Do you offer delivery and collection services?
Yes, we provide delivery and collection services to ensure the convenience of our customers. Delivery and collection fees may apply based on the location and size of the order.
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Is there a minimum order requirement?
We do not have a strict minimum order requirement, but certain items may have minimum quantities for hire. Our team can provide more information based on your specific requirements.
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What are your payment terms?
Payment terms vary depending on the nature and size of the order. We typically require a deposit to secure the booking, with the remaining balance due prior to or upon delivery.
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Are there any additional fees or charges I should be aware of?
Additional fees may apply for delivery, collection, cleaning, and damages. Our team will provide a transparent breakdown of all charges before confirming your order.
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Can I modify my order after it has been placed?
We understand that event plans may change. We will do our best to accommodate modifications to your order, subject to availability and any applicable fees.
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What happens if the equipment gets damaged during the hire period?
Customers are responsible for any damages to the hired equipment during the hire period. We recommend notifying us immediately in case of damage to discuss repair or replacement options.
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Do you provide assistance with setting up the equipment?
Yes, we offer setup and installation services for certain equipment items upon request. Our team will coordinate with you to ensure everything is set up according to your specifications.
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Are there any restrictions on where the equipment can be used?
We do not have strict restrictions on the usage of our equipment, but certain items may have specific guidelines or recommendations. Our team can provide guidance based on your event venue and requirements.
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Can I hire equipment at short notice?
Depending on availability, we may be able to accommodate last-minute orders. We recommend contacting us as soon as possible to check availability and arrange for hire.
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Do you offer discounts for long-term hires or bulk orders?
Yes, we offer discounts for long-term hires and bulk orders. Our team can provide customized quotes based on the duration and quantity of equipment required.
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What happens if I need to cancel my order?
Cancellation policies vary depending on the timing of the cancellation and the nature of the order. Please refer to our cancellation policy or contact our team for more information.
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Are there any specific cleaning instructions for the equipment?
We provide basic cleaning instructions for all hired equipment. Customers are responsible for ensuring that the equipment is returned in a clean and sanitary condition. Additional cleaning fees may apply if the equipment requires extensive cleaning.
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Do you offer insurance for the hired equipment?
We do not provide insurance for hired equipment. Customers are responsible for any loss, theft, or damage to the equipment during the hire period.
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What safety measures do you have in place for your equipment?
We regularly inspect and maintain our equipment to ensure it meets safety standards. Our team can provide guidance on proper usage and safety precautions for each item.
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Are there any specific requirements for returning the equipment?
Equipment should be returned in the same condition as it was hired, with normal wear and tear expected. Our team will inspect the equipment upon return to ensure everything is accounted for and in good condition.
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Do you offer technical support during the hire period?
Yes, we provide technical support and assistance throughout the hire period. Our team is available to address any questions or concerns you may have regarding the equipment.
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Can I view the equipment before placing an order?
Yes, we welcome customers to schedule an appointment to view our equipment prior to placing an order. This allows you to see the quality and condition of the items firsthand and make informed decisions for your event.
